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Quality Function Deployment - QFD

QFD is a method of customer and market oriented development for services. The goal is to develop services that meet the customers real requirements. [more]

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Service Engineering Process

When a company innovates, the positioning of the new product should be dictated by their strategy. Market analysis, benchmarking and portfolio analysis can identify market niches for the new services. In this phase, the customer requirements are added to the newly designed services. [more]

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Kano Model

The Kano Model is a model for the analysis of customer requirements. There are five levels of quality. [more]

Project Examples

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Intelligence for Innovation
in4in in Latin America

CONOSCOPE cooperates with the SEPT International Program of the University of Leipzig and have been partners for over 10 years in training in the field of innovation management and innovation in Latin America. Our reference list includes more than 20[more]

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Intelligence for Innovation
in4in in Germany

As part of our training, we give companies an overview of the potential of service development and optimization by using Service Engineering. The training covers typical service development processes and methods.[more]

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Management of Innovation
Build up of a network for shared product development

Through the Innovation Project "INNOREGIO REPHYNA", we have identified network partners to develop new food and cosmetic products using healthy plant extracts and initiated a joint project in the program PRO INNO. We coordinated the definition of tar[more]

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