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Service Blueprinting

Service Blueprinting is a method of analysis, visualization and optimization of service processes. When Service Blueprinting, the course of a service is charted in a Flowchart. The result is a representation of the chronological order of activities in the service process (horizontal plane). On five levels the individual activities are broken down based on their "closeness" to the customer (vertical plane). With a Service Blueprint, a company can design services from the customer's perspective as well as the company's. The main use of the service blueprint lies in the detailed design of the innovative service delivery processes with the aim of improving customer satisfaction and increase effectiveness (goal attainment) and efficiency (cost-benefit ratio).

Strategy and Implementation

Three ingredients are essential for business success with CONOSCOPE: the development of policy alternatives, the active decision of a strategy and its targeted implementation.

Strategy

Based on our analysis, we develop strategic options and evaluate them. We use our Service Innovation Lab as well as our Country and Topic Experts, depending on customer needs. Jointly with time and cost planning, CONOSCOPE develops a concrete action plan to implement the strategy.

Implementation

With the implementation of the strategy, we take over, with the permission of the Management, certain functions of the realisation plan to ensure that the company can focus on the on-going operations, while we focus on the strategy's implementation.

Focus

Our principle is: There are always people who act. Concepts and CONOSCOPE proposed measures take into account the employees as the companies do: seeing them as partners and stakeholders in success.

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2019
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